Your order # must appear on the outside of the box for returns to be processed.
PLEASE REVIEW THIS DOCUMENT CAREFULLY
Returns/Exchanges can ONLY be processed if the following steps are STRICTLY followed.
This checklist must be completed, signed and included with your returned merchandise.
Items may only be returned with the original packaging within 10 days of receipt provided that the items are in new condition and have not been used at all.
We strongly recommend that you use our returns form that is supplied with your order. Fill out the returns form and enclose it with the returned item with the product adhesive label attached to the returned package. Using this fast and easy procedure ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid shipping label, the return shipping fee of $13.00 will be deducted from the value of your returned item(s) when we process your credit.
On the return form, please include:
- Your order number#
- The item number(s) of the item(s) you are returning
- The quantity of each item being returned
- The return reason code.
- Your signature & date of signature
Repack the item(s) to be returned securely in the original shipping package (if possible) and include a copy of the original shipping documents.
A return label has been provided for your convenience if you choose to use your own return-shipping carrier. Otherwise please contact us on 03 9646 2513 for further assistance.
You may also choose your own shipping method to send us your product returns. However, we strongly suggest that you choose a shipping method that includes delivery tracking. We will not be held responsible for crediting your account if you cannot verify receipt of the product return. All costs associated with shipping product returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned in 10 business days from receipt of your return.